INDUSTRY PLAYBOOK
Time tracking for field service teams
Dispatch-friendly live status, job-level hours, and exception handling that catches problems before payroll.
Pain points every field service owner knows
These aren't hypothetical — they're the exact headaches that eat your Friday afternoons and make payroll week miserable.
- Techs need to clock between tickets in five seconds — anything slower means they don't bother and you find out Friday.
- Dispatchers are working off a static roster instead of live availability, so the wrong tech gets sent twice.
- When a customer disputes a service window, you have nothing but the tech's memory to back you up.
- Job costing is theoretical because hours never make it cleanly to the work order.
Features that fix it — mapped to your workflow
Every bullet below links to a feature page with full details, screenshots, and FAQ. Nothing vaporware — it's either live or on the 90-day roadmap.
See every tech, their current job, and how long they've been on it. Like air-traffic control for your trucks.
Tag clock-ins to a work order so labor cost flows straight to the invoice.
Settles customer disputes in 30 seconds with timestamped location data.
Service calls in low-signal buildings still record and sync when the truck hits the road.
Monday-to-Friday in ShiftDeck
Here's what a typical week looks like for a field service shop running ShiftDeck. No theory — just the steps.
- Mirror your existing job/ticket list as ShiftDeck jobs — CSV import works, takes one pass.
- Techs clock per ticket from the mobile app; GPS attaches automatically per company policy.
- Dispatcher monitors the live board, reassigns when needed, never wastes a truck roll.
- Friday: hours roll up by ticket, export to billing, export to payroll, done.
Field service FAQ
Run your field service team on ShiftDeck
GPS-verified clock-ins, drag-and-drop scheduling, one-click payroll export — built for owner-operators, not enterprise procurement.
$69/mo · $690/yr (save ~17 %) · $499 Founders Lifetime (100 spots)