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Frequently asked questions

Every answer links deeper into features, support articles, or a free trial — so you never hit a wall. If you run a cleaning crew that needs geofence details or a restaurant that needs kiosk specs, start with the category that fits.

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Getting Started

A workforce control platform for hourly and field teams—time tracking, live attendance, scheduling, and payroll-ready exports. Start with the How it works overview.

Time Tracking

Punches queue on the device and sync when connectivity returns. See Offline time tracking.

Scheduling

Draft on the week board, resolve conflicts, then publish. Guide: How to publish a schedule.

Payroll and Exports

CSV with employee and job totals; see Payroll export help.

GPS and Geofencing

Mobile App

In the mobile Hours tab—paired with self-service.

Kiosk Mode

Use guided access / kiosk lock on the tablet and manager unlock inside ShiftDeck. Kiosk setup.

Pricing and Billing

Seat-based plans with a trial period—details on Pricing.

Security and Data

See Security and Privacy.

Support

Still stuck? Most questions get a reply within four hours. Support center →

Try ShiftDeck on your actual crew

Bring your real schedule, your real job sites, and see if it saves you time by day five. No credit card, no commitment.

$69/mo · $690/yr · or $499 one-time (first 100 customers only)